Once your order has been placed, you will receive a confirmation email from ZOGO at the address you provided during checkout. This email includes your order number and a summary of the items purchased. If you do not see the confirmation within a few minutes, please check your spam or promotions folder.

If you still haven’t received it, contact us at studio@zogogems.com and we will be happy to verify your order for you.

Once an order has been shipped, we are unable to make changes, and you will need to coordinate directly with the carrier using the tracking information provided.

Yes, ZOGO ships worldwide. Delivery times vary depending on the destination, typically between 7 and 21 business days. Most international orders include tracking so you can follow your package.

Please note that customers are responsible for any import duties, customs fees, or local taxes charged by their country. These costs are non-refundable, even if you return your order.

For questions about international shipping, contact us at studio@zogogems.com

Orders are typically processed within 2 to 4 business days. Once shipped, delivery times vary depending on your location:

Mexico: 3 to 7 business days
International: 7 to 21 business days

You will receive a shipping confirmation email with tracking details once your order is on its way. Please note that delivery times may be affected by holidays, customs procedures, or circumstances outside of our control.

For updates on your order, feel free to contact us