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Privacy policy

Last updated: 09/15/2025

At ZOGO, we value your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and with whom we may share it when you visit our website, make a purchase, or interact with us.

1) Who we are & how to contact us

Controller: ZOGO
Email: studio@zogogems.com

2) Information We Collect

We may collect the following personal data:

  • Contact details

  • Payment details:

  • Account information:

  • Purchase history

  • Communications: 

  • Technical data: IP address, device, browser type, cookies, and site usage patterns.

3) How We Collect Your Information

  • Directly from you: when you place an order, create an account, or contact us.

  • Automatically: through cookies and similar technologies while browsing our site.

  • From third parties: service providers such as Shopify, payment processors, or shipping companies.

4) How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Manage your account and preferences.

  • Improve and personalize your shopping experience.

  • Send marketing communications (only if you opt in).

  • Comply with legal requirements and prevent fraud.

5) Sharing Your Information

We may share your data only with:

  • Shopify, which hosts our store and processes information on our behalf.

  • Service providers, such as couriers, payment gateways, and IT partners.

  • Legal authorities, if required by law.

We do not sell your personal data to third parties.

6) Security and Retention

We take steps to protect your data, but no system is completely secure. Your information is retained only as long as necessary to fulfill the purposes described in this Policy or as required by law.

7) Your Rights

Depending on your location, you may have rights to:

  • Access the information we hold about you.

  • Request corrections or deletion.

  • Opt out of certain uses, such as marketing.

  • Withdraw consent where applicable.

To exercise these rights, please contact us at fer@zogogems.

8) International Transfers

Your information may be processed outside your country, including in the U.S. and Canada, where Shopify and other providers operate. We ensure that adequate safeguards are in place to protect your data.

9) Children’s Data

Our Services aren’t directed to children, and we don’t knowingly collect information from minors. If you believe a child has provided data, contact us at studio@zogogems.com to request deletion.

10) Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Last updated” date at the top and, where required, provide additional notice.

11) Contact

If you have questions about this Policy or wish to exercise your privacy rights, contact us at:

Email: studio@zogogems.com