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Terms of service

Last updated: 09/15/2025

Welcome to ZOGO. By accessing or using our website, services, and products (the “Services”), you agree to the following Terms of Service. Please read them carefully.

1) Overview

This website is operated by ZOGO. Throughout the site, the terms “we,” “us,” and “our” refer to ZOGO. By visiting our site or purchasing something from us, you agree to be bound by these Terms of Service, including additional terms, conditions, and policies referenced here and/or available by hyperlink.

2) Online Store Terms

  • You must be at least the age of majority in your jurisdiction to use this site or purchase from us.

  • You may not use our products for any illegal or unauthorized purpose.

  • You agree not to transmit any malicious code, viruses, or harmful software.

3) General Conditions

  • We reserve the right to refuse service to anyone, for any reason, at any time.

  • Prices and product availability are subject to change without notice.

  • We may, at our discretion, limit or cancel quantities purchased per person, household, or order.

4) Product Information & Handcrafted Nature

All ZOGO pieces are handmade. Minor variations in stones, finishes, or dimensions are natural — and part of what makes each piece unique. While we strive for accuracy in descriptions and photos, slight differences may occur.

5) Accuracy of Billing & Account Information

  • You agree to provide current, complete, and accurate purchase and account information.

  • You agree to promptly update your account and other details, including your email and payment information, so we can complete your transactions.

6) Intellectual Property

All content on this site — including images, product designs, copy, logos, and graphics — is the exclusive property of ZOGO and is protected by copyright, trademark, and design laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Services without express written permission from us.

7) Third-Party Services

We use third-party providers (such as Shopify, payment gateways, and shipping partners) to power our store. By using our Services, you also agree to their terms and policies.

8) Errors, Inaccuracies & Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, or availability. We reserve the right to correct any errors and to change or update information without prior notice.

9) Disclaimer of Warranties & Limitation of Liability

  • We do not guarantee that your use of our Services will be uninterrupted, timely, secure, or error-free.

  • To the fullest extent permitted by law, ZOGO shall not be liable for any injury, loss, claim, or damages arising from your use of the Services or products.

  • Our liability is limited to the amount you paid for the product in question.

10) Governing Law

These Terms of Service and any agreements for the sale of products are governed by and construed in accordance with the laws of Mexico, without regard to conflicts of law principles. If you are purchasing from outside Mexico, you are responsible for compliance with local laws.

11) Changes to Terms of Service

We may update these Terms from time to time. The most current version will always be posted on this page, with the “Last updated” date at the top. Continued use of our Services after changes are posted constitutes acceptance of the revised Terms.

12) Contact Information

Questions about the Terms of Service should be sent to us at:
Email: studio@zogogems.com